Renault Tokai

I bought a brand new Renault Captur in November 2018. Back in July 14 2019. The clutch just disappeared. Called Renault the following day in which I was advised to bring the car in. It took them 2 weeks to diagnose the issue and another two weeks to get the claim approved before I could get a courtesy car. I was advised two weeks ago that they do not have the parts and the factory in France doesn't have it either. Firstly how does a manufacturer not have parts? Up until today they've not provided any feedback or turn around times. The car will be with them for 3 months on October 15th. Do you call this customer service?