Renault Tokai

Took my car in last week Wednesday, only to find out today that they have not started working on it and they did not even get a claim through to my insurance for approval.

Like can I get a simple service, do not drag something out unnecessarily. If I had not insisted on calling them this week, I would have had to wait for at least a month for my car. If you are that busy, please have the courtesy to let your customers know that it takes weeks to start working their cars. So that we can make informed decision.

I hope after this feedback that they improve their service and do not promise customers call back if you cannot honor them.

It is sad that we need to use such platform or even have to get angry for businesses to do what they say they specialize in.