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naledi M

1 reviews | Active since Jan 2014

12 Jul 2019, 11:19

Renault Stikland Workshop - Service

I am so disappointed with the service i am experiencing from the Renault workshop at Stikland and of Renault as a whole I bought a brand new Renault Stepway in February 2019 date i picked it up was 23 February 2019. My car suppose to be a brand new car, but upon pick up i noticed that it had some kilometers on it 100km In May the car had an engine light and took it in ( already less than 3months) there is a problem Same day we went to pick the car up and we were advised that the car could not be fixed as they had to order a part....they later called to book the car in to put the part in One week after i picked the car up, i noticed the car was making a strange noise when starting it and when you get to a stop sign. I again called for a booking and my husband took it in on Wednesday morning; we never received any call to say they were done with the car or what and i had to make alternative arrangement for work This morning my husband went in and they informed him that they were waiting on us as they had contacted me I looked at my phone i have no missed call from them at all This is the first time i bought a car from Renault and the experience i am getting from Renault at the Stikland warehouse is pushing me to rather give the car back and look elsewhere.

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