RENAULT SMARTSURE IS PATHETIC

We bought a car Jan 2020 from Renault. With it came insurance for a year through Smartsure (assume its there in house insurance company). I knew it was coming to an end and weeks ago I emailed them to send me a new policy with the monthly premium. They emailed once with my old policy. I have been struggling to get them to call me regardless of them promising to do so..... Nothing! I then get an email today that my policy is lapsing and I remain responsible..... The cheek. They don't answer calls. They don't respond to emails. One staff member had the integrity to email me and let me know a Siyaya would call me. No word from Siyaya. Neelam Lala so far has been the only person to resbut is not in that division and cannot help.

I will not carry risk of no insurance.... Smartsure or Renault will carry full risk.

What does a person have to do to get service? They quick in their sales as they want their money but after service follow through..... ABSOLUTELY PATHETIC.

What does