Renault Slow To Repair Vehicles

Hi,

I've dropped my vehicle at Renault Stikland Service Centre on Tuesday, 20 February 2018, it was towed to the service centre.

The vehicle is within maintenance plan. The service centre had to request authorisation for parts which was requested by them on Wednesday, 21 February 2018. It is lunch time on Friday 22 February 2018 and I am yet to hear if we have authorisation!

Why is this process so cumbersome?

Furthermore, I am in Cape Town basic parts are being ordered by Johannesberg, which will take another 3-5 working days to ship!

It appears that Renault does not cater for their Cape Town clientele, why do you let your customers based outside of JHB suffer?

No loan vehicles are available either.

From a disappointed customer.