NM
Nomtha M

1 reviews | Active since Apr 2019

13 Oct 2023, 09:10

Renault services and agents are beyond disgusting

I am sick and tired of you people! Renault Middelburg broke my aircon when i took it for a service 3 months ago. when i reported it to the service manager Martin Saayman and he blatantly **** and said that my car was fine and refused to help...when i went to head office they referred me to the one in Witbank and Phillip assisted me but immediately i left the dealership. my ignition started acting up and it wade sounds also with the aircon and could not understand why it was doing that. They then told me a bunch of unnecessary stories about my tracker that it might be the issue, when i called Netstar they said they will organize their technician to come through but will charge a fee. when i provided Renault with feedback, SUDDENLY its not the tracker anymore.. i too my car in for the 3rd time to have the ignition replaced but then it started acting up again , now my Bluetooth if fkd up, my aircon is making sounds. the brand NEW ignition is also acting up. now i called head office and then lodged a complaint with a consultant by the name of Stephen Sehume.. what an *********** agent, i called numerous times and apparently "went on leave" i sent and email but he still is on leave. what kind of BS is that? meaning him alone is dealing with my case and i had to wait for the king to come back from leave to resolve my case.

He then goes on to say that I must give the dealership a forth and fifth try before they "Officially" lodge my complain and have their "real" technicians deal with my case. I said to him that i do not trust that the dealership will fix anything and that I have to use my own petrol to travel to the place, organize transport to come back because they don't provide that service!

I do not appreciate being treated like i caused this, the dealership technicians are useless and so is Stephen and Martin! what they are saying is that i must take the car for more damage and when its really really damaged ,then they will lodge a complaint to head office.

The AUDACITY! so irritated. He said he will close my case because the dealership hasn't done alarming damage and that they will open it when my car cannot run anymore.

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