RenaulT Service is the Worst

I Bought a car in October . I specifically requested Automatic, and I am sure that I am paying a higher price for an automatic. I took it home . I notice that it had a Vibration , when you start and a Vibration when you reverse . I took it back to Renault Bryanston the next day . They said that it is normal and that after a few 100k,, the engine will open up and everything will be fine , Anyway the vibration got worst especially on reverse , The Car rolls on an incline. I have to have my legs on the breaks all the time on an incline .IWhen I am driving the car pulls back and jerks . Sometiimes it takes a while to actually accelerate.. Its like the acceleration is delayed .So i live in Durban and the car was bought in Bryanston. I booked it in at Renault Pinetown, they advised that they reset the computer settings and that the car has a manual gearbox with a clutch , which i was never told, therefore all my concerns raised are normal .Now this is my first new car, I had no idea that i had to go through all of this and drive in fear of inclines and rolling back . I had nearly met with an accident . On the 12 November , we had a terrible storm in durban. I ran to get shelter and I left my lights on, So when I cam back, the battery was dead . So we boosted and tehcar started . I drove about 6km and the car just refused to move . I got help and was on my way back home . I called renault bryanston in the morning to get the authentication code for th eradio, it is now 1:30pm and have received no assistance . I called again and they busy , apparently someone will get back to me . Now I bought a Renault Kwid Dynamic 2019. This is my only means of transport . I have a car that I was mislead on . I am not happy at all .I have even laid a complaint with the Oumbudsman,