RENAULT SERVICE IS DISGUSTING

Item: Renault South Africa
Rating: 1
Author: LESEGO V

Earlier in the month as i was about to leave work ,my vehicle couldnt read the car key. i called renault assist and a tow truck by the name of Brothers in pretoria towed my car to HATFIELD RENAULT. This is after going back and forth with Renault assist to help me to at least ask the driver to drop me off at Hatfield gautrain station so as i can get home .Before the vehicle was lifted on the tow truck,the guy did the checks on the dents and scratches of the car and requested my signature ,eventually he proceeded to uplift the car and agreeded to drop me off at the station after he recieved an approval from his manager .As we were about to drive out of my workplace ,he asked for my SIGNED COPY and mentioned that he "FORGOT TO ADD A DENT ON THE BOTTOM OF MY RIGHT SPOT LIGHT " Not being aware at that time ,that he was adding a HUGH cut on my righ tyre that he damaged while towing the vehicle .My signed copy was attached back into his book and he added the sketch of the tire. under normal circumstances ,being under so much stress i didnt even notice ,only a day after my husband noticed the cut ,its so deep and the lenghy ,if it were not for him ,my tire would have burst on my way and god know what would have happened. I refered this to RENAULT SA ,after numerous emails of pictures and supporting documents ,the Manager called NEIL advised me that this would be refered to liquide capital but he cannot assist as the copy shows my signature. ive gone as far as trying to get phootage of my vehicle when i drove in at work that morning to proove my innocence to renault BUT no one wants to take ownership for the damaged tire . They coudnt even assist with getting the vehicle back to me as i reside 20km from HATFIELD nor even assist with a courtecy car . its 2 weeks into this and my car is towed again today as it just broke down ,i have missed an exam due to this .RENAULT Kemptonpark has recieved the car at 9:30 am today ,After numerous attempts to get through their lines ,im told straight up that the workshop is packed and they wont even look at my car today ,let alone work on it !!!!!!!!!!!!!!!! So people ,once you buy a renault car ,you just buying a car and not a long term relationship /service .This brand has no care for their clients .I shall be contacting my employer as i work for a bank to check the car deals and trade in this vehicle .RENAULT HAS NO CUSTOMER SERVICE LET ALONE A RECORD OF DURABILITY IN THEIR VEHICLES

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