Renault Sandero - New Gearbox

<p> This is letter that i have send through to Renault and MFC</p> <p> 30th November 2016</p> <p> </p> <p>To whom it may concern:</p> <p> </p> <p>Make: Renault</p> <p>Model: Sandero 900T Stepway</p> <p>VIN No: VF15SRAAC ********** 9</p> <p>Date Registration: 04 July 2016</p> <p> </p> <p>I Mrs CS Williams would like to report of the numerous problems that I have received since I have bought this vehicle. The vehicle that I have bought was BRAND NEW (not second hand).</p> <p> </p> <p>I have taken ownership of this vehicle on the 05th July 2016. On the 24th October 2016 I have receiving problems on the gearbox. This vehicle could not select gears.</p> <p> </p> <p>On the 25th October 2016 while I was driving on the highway I have receiving problems with 3rd & 4th gear, could not select. Same morning when I put the gear in neutral it locks and cannot change to any other gear. I have taken the car to the dealer and they said there is not enough gearbox oil in the gearbox. The following day it happened again called the dealer and they have asked me to bring in the vehicle.</p> <p> </p> <p>I took the vehicle back on the 26th and they bled my clutch they said they think there is a bubble in my pipe. Drove the car on the 27th same problem phoned again and took it back again, checked it and went home.</p> <p> </p> <p>On the morning of the 28th I got stuck in Germiston on my way to work because the car didn’t want to select gears again. Phoned the dealer and they arranged for me to go to Renault in Meadowdale to go and see Werner. Got the Renault, Werner just took the car around the block came back and told me there is nothing wrong with my vehicle.</p> <p> </p> <p>I have phoned and took it back again on the 29th and drove the car again. On the 31st October 2016 the morning I have actually taken a video of my gears and showed it to the dealer the afternoon. The lady immediately contacted Renault and forward the video to them. They booked in my vehicle on the 31st October 2016.</p> <p> </p> <p>Since then my vehicle was at the dealer. I have phoned the dealer to find out what is Renault going to do and they told me that they are going to replace the gearbox with a new one. I have also phoned Renault to lay a complaint and the guy that I spoke to said to me (Why are you complaining that is why we have warranty on our vehicles).</p> <p> </p> <p>On Monday the 28th November 2016 I have received a message that said I can collect my vehicle. I have gone and fetch my vehicle. On the 29th November 2016 I have received the same problem whereby 3rd gear and reverse gear I had to force in. Sometimes with 3rd gear you have to look for it and in reverse you need to pump the clutch a few times before it select.</p> <p> </p> <p>Today is the 30th November 2016 and taking the car back to the dealer again after they replaced a new gearbox. Please is there nothing we can do regarding this problem even if we have to do an article change or get something else. I was told by the dealer they are going to book my vehicle in on Friday 2nd November 2016 to what’s the problem. One of the technical people took my car for a test drive and told me that it seem that my clutch and pressure plate is packing up.</p> <p> </p> <p>Thank you for your co-operation.</p> <p>For more information do not hesitate to call me on the following numbers:</p> <p>Cell phone: ********** </p> <p>Office Line (08:00 – 16:00): ********** </p> <p> </p> <p> </p> <p>Mrs Charmaine S Williams</p>