CW
Charlene W

1 reviews | Active since Jul 2019

22 Jul 2019, 14:37

Renault SA recall the Kwid

I bought a Renault Kwid brand new 2 years ago. It has given endless problems - that one should not experience when purchasing a new car. First the warning light kept flashing & it says stop driving immediately & contact the dealer. They kept saying they cannot find anything wrong or see the warning light. Only after taking the car in a few times & insisting that they look at it, dis they (Renault service center Stikland), that they need to replace the accelerator. This is a known problem & these cars were recalled abroad for this reason. When I took the car to have the accelerator replaced in January 2019 (because they didn't have stock & when they finally did get it, they gave mine to someone else, so had to wait months) I told the service advisor Toni that the central locking sys3is giving problems & the keys do not work. She said they did a diagnostic test and there is nothing wrong. Eventually the key and central locking button inside the car stopped working completely. I took the car for another "diagnostic test" and again they said there was nothing wrong & the key is defective due to wear & tear. They took my email address and said they will include me in all communications with Renault to request a new key, free of charge as a sign of good will for me. A month later when I enquired, they couldn't give me answers. I eventually asked to speak to the supervisor Jonathan, who asked me to bring the car in for another "diagnostic test". When collecting the car, I asked for the results of the test & were told that they are not able to give me any results as it is done manually. Jonathan said that they have ordered a new key for me from France & that it would take 15 working days to arrive. In the meantime, I contacted Renault SA on Facebook to share the fact that this is unacceptable for a new car that now still has less than 20000km on the clock. I was told to go to the dealership to log a ticket. I went & spoke to Alistair Jansen & he contacted me to inform me that me request for a new key has been denied bt Renault SA. This is unacceptable. I should not be experiencing all these problems with a new car. The service & attitude received when dealing with these people is just shocking. This is not fair. I could have bought a much cheaper car that had the same problems as this so called new car. Renault SA has to take some responsibility & show some integrity to the people who support their business.

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