# RENAULT SA - POOR SERVICE!!

A rock shattered our Renault Scienc roof on 19/06/2018. We went to Renault and they ordered the glass roof, and we paid an deposit. Renault SA said they do have 13 in stock and we will have it repaired by 28/06/2018. So our insurance gave us a borrow car. We pushed for payment, because we knew we were to get our car by the 29th. Everything was sorted for payment and Reanualt phoned us 28th and said they made a mistake, they have to import the glass roof, they dont have stock. It will only be here at 11/07/2018. So yes, our insurace paid out and they took back the car. Renault also didnt have a car to borrow, seeing that the car is out of warrantee, and we had to make another plan!! Today I only found out that the glass roof will only maby be at the Warehouse on Monday 16/07/2018.

This is unacceptable, and unprofessional !! They keep changing the dates!! I want my car by the 14th at latest.

How long will it take????

I dont have any transport from Saterday!