Renault SA Ignoring My Warranty Complaint-Loss of income and no vehicle since 7 July 2025

Title: Renault SA Ignoring My Warranty Complaint – Loss of Income, No Vehicle Since 7 July

Review:

I am beyond frustrated with Renault South Africa and Renault Pinetown. On 7 July 2025, I reported a serious engine problem on my Renault Triber (Reg: BW47FKZN, VIN: MEERBC***). There was oil and coolant mixing, thick foam in the engine oil, and the car was completely undrivable.

I immediately escalated the issue to:

Renault Pinetown (who refused to take responsibility)

Renault SA Customer Care via email

The Motor industry Ombudsman (Miosa ) with pictures and documentation via email

To this day, I have received no proper solution, no support, and no transport.

I use this vehicle to earn a living — it is my only source of income to transport passengers. Without it, I am unable to work or generate income. I cannot afford to repair the engine privately and Renault’s refusal to honour the warranty or offer any alternative transport has left me completely stranded.

I am now suffering financial loss, stress, and inconvenience — all because of Renault's poor service and complete lack of urgency.

Renault SA: I demand immediate intervention, accountability, and a resolution. If nothing is done, I will pursue legal action and claim for damages, negligence, and loss of income.