RENAULT SA HEAD OFFICE - ROTTEN SERVICE

I have been attempting to contact the Renault South Africa finance department manager for the past week and a half without success. Veronica (***), who answers the switchboard number *** or *** gave me the incorrect email address for the finance manager (***) which is returned undelivered. I e-mailed Veronica 5 times at *** requesting the correct mail address for the finance manager without receiving any response at all. The Renault switchboard number *** and *** is currently not working (at 03:20 pm on Friday, 28th July 2023). There is an automated voice message advising that, ‘our office hours are between 08:00 and 05:00 pm – for afterhours assistance, please press 2‘. Why is this the case when it is now 03:20 pm on Friday, 28th July 2023 ? No-one picks up from the Renault client services department and no-one is able to transfer my call from the roadside assistance department as well. Had the misfortune of speaking to Nokuthula Thobela ***> from the finance department two weeks ago. Bad service all round from Renault SA head office.