Renault SA

I bought a car at on the 3rd of February 2024, on the 4th of February 2024 as I was through my car manual book, because I was struggling to connect my phone to the car to answer calls etc which I never succeeded, I discovered my car has a reverse camera and the camera is not working, I informed the lady that sold me the car and she advised I go to the nearest Renault dealership. I couldn’t go during the week, I took the car on a Saturday morning and it was taken it by a guy name Martin. He then told me the car has too many electrical issues I must book it in sometime during the week. I did as advised and when my car went in for that I was asked why I didn’t take the to the dealership where it was bought. And they wanted to charge me for that camera and other relating issues. I told ask how because the car is still under warranty. They then gave back the car without any explanation after it was there the whole day and told me to bring it back on Monday because they were not able to check because they had other cars booked in. My car was booked in a week beforehand and was even given a time slot. I called the lady that sold me my car and explained everything to her and she started being rude to me and said new cars are bound to have faulty issues because they are newly made and I just have to be patient. Meanwhile the communication is bad from their side. I drove to dealership where I bought the car because I was ready to back their car after the horrible experience. They advised me to try another dealership and that they will deal with the one I initially booked my car with. I tried 3 different dealerships nearby and they all could not help and told me to take the car where I bought to get fixed. I even called Renault SA but I have not heard back from them. I had to involve my client who is W* and Renault Brits then made a movement and booked my car in to be checked. My car came back, nothing fixed, camera not working, no communication. I sent a text message asking what is happening and the manager rep**** by saying we ordered your camera and we will let you know once it is available. I am still even today.

There’s even more to share about my experience with Renault SA and their partnered Motor Insurance Company 😭😭💔