Renault route 24 poor service

I purchased a vehicle in December and I have had endless problems with the dealer in trying to resolve the issues with my vehicle. herewith follows all the mails and yet no one cares or does not even bother.

I went to Renault Route 24 mid-december to go to any evaluation on my Renault Clio 3 gordini RS they were willing to give me a very good trade in amount settlement therefore I told them I was looking for a new Renault Duster or a demo Renault Duster with very low mileage Mr Herbert and Michael Palm assisted me Herbert then told me he's got a white Renault Duster 2017 model standing at Renault South Africa's yard where they store the vehicles Annie can give it to me for 239000 I told him that I would like to see the vehicle and also test drive it to see if I'm happy with the vehicle they quickly arrange this and got the vehicle there on the 15th of December I then took it for a test drive and I was happy with the vehicle and I wanted to take it unfortunately we could not draw up a contract as time was very There was not enough time as I was getting married this Saturday the 17th of December they had told me that if my Renault Clio goes over 100000 km that unfortunately there won't be able to do the deal because of the trade and retail value of the vehicle will drop and also in the New Year the trade in retail will be different therefore I told him that I would like to take the vehicle basically has a loan vehicle and when I get back after My Honeymoon I will come sign the contract and we can settle the vehicle and do what there needs to be there done I returned on the 27th of December I phoned Michael I told him that I am back and I would like to come sign the contract for the vehicle when I arrived at Renault Route 24 I sat down with the finance lady and we started going through the contract and taking out the insurance when I was taking out the insurance they asked me what year model the vehicle was and I told him it 2017 model and the finance lady quickly corrected me and said no to 2016 I then advised there but Herbert told me it's a 2017 model he says no it's a 2016 model as per the registry unfortunately Herbert was not there as he was on leave I could not take this up with him This is the one of the points that I am very unhappy about as I was told it is a 2016 model and then I actually bought a 2016 model vehicle which is not right because it's not what I was told and it was not the agreement between me and Herbert after taking delivery of the vehicle I had advice the finance lady that I don't have a vehicle so I have to keep on using the dust but I'll get back to her but then Michael when I when they return when I took the vehicle I noticed that it was not clean and there was things that needed to be done so I greet with Michael to leave the vehicle there and they can sort out all those things that needed to be done I kept phoning week in and week out to find out about the progress of the vehicle but was never really phoned back and given feedback I then received my vehicle in the last week of January on the Saturday I got there to root Renault Route 24 dropped off the loan vehicle and then went through my vehicle to see if it was done properly I did notice that the rear seats still have a stain mark on them which was not cleaned properly at that take that up with Michael and he said that he would sort that out when the car goes back I then also advise Michael after taking delivery of the vehicle that the wheel alignment does not seem right but nothing was said thereafter or done Two Weeks Later in February to set the alignment was very bad I messaged Michael and told him that the alignment is not right and I'm sure they did not do the alignment he said no he is very sure they done the alignment they wouldn't let the car go out without the alignment done so I said no problem and then Michael ask me for the registration number of the vehicle send can follow up and make sure it was done I did not receive any feedback from him I phoned a week later ask to speak to the dealer principal Alan which I did get hold of him and I spoke to him I took this up with him and said within the next hour that someone or phone me back and let me know Good day Lebo

I am letting you know that it has been an entire week since I first sent out my email with the concerns that I have relating to my vehicle.

I have not received any feedback from the dealer principal at Renault route 24 the only email I received was from Michael palm with the vehicle registration papers stating that it indeed is a 2017 model . My vehicle is currently still insured as a 2016 with Miway and now the insurance is going to be more than what i am currently paying, due to the INCOMPETENCE from the STAND IN finance lady that assisted me, as she advised me that as per trans union it is a 2016 on the day I was taking delivery of the vehicle.

The email was only the registration paper I had to call Michael to find out whats happening ,he advised that the vehicle is still in the workshop.

I have been paying for a vehicle that I simply do not own due to poor service , I had asked Michael and Herbert if the wheel alignment was done but how can it have been done if there is suspension damage?

I would like this to be escalated and I would like feedback. no responce once again...

Good day Lebo

I am letting you know that it has been an entire week since I first sent out my email with the concerns that I have relating to my vehicle.

I have not received any feedback from the dealer principal at Renault route 24 the only email I received was from Michael palm with the vehicle registration papers stating that it indeed is a 2017 model . My vehicle is currently still insured as a 2016 with Miway and now the insurance is going to be more than what i am currently paying, due to the INCOMPETENCE from the STAND IN finance lady that assisted me, as she advised me that as per trans union it is a 2016 on the day I was taking delivery of the vehicle.

The email was only the registration paper I had to call Michael to find out whats happening ,he advised that the vehicle is still in the workshop.

I have been paying for a vehicle that I simply do not own due to poor service , I had asked Michael and Herbert if the wheel alignment was done but how can it have been done if there is suspension damage?

I would like this to be escalated and I would like feedback. still no responce

Please note that I have just received a phone call from Michael Palm, to collect the rental vehicle.

Michael advised me that he still does not have a spare key.

The deal was that I get all the points on my emails sorted out.

I will not accept the vehicle back without my spare key.

I have no trust in Renault Route 24 to get me a spare key once I have received my vehicle.

THIS IS UNACCEPTABLE AS I PURCHASED THIS VEHICLE IN DECEMBER.

I refer back to all my previous emails and telephonic conversations over this period.

Please take note that I will still carry this through to the RMI and the ombudsman.

Please return my vehicle to me as a whole and not in drips and drags!!!!!

It seems as only RS buyers get premium service!!!