Renault, no care for customers

My Renault sandero shut down in the drive and to top it all, my vehicle was just under a year old. Thanks to my insurance, the vehicle was towed and my girls and I were taken home.

A week later I contacted Renault to enquire about a courtesy vehicle and was told that I should contact my insurance. However, the vehicle was still under warranty. 4 weeks later after submitting an email to the RMI office, I was informed the vehicle was ready. No call backs, No apologies, No. All back from services manager either. I was treated like just another number