Renault McCarthy Pietermaritzburg

I bought a second car at Renault McCarthy Pietermaritzburg before I took a car I had a request for the front bumper to be changed and the scratches on the car to attended to. Gerald who was the Salesperson agreed to all my requests and promised that he will get paid. I was happy to drive off with the car. When I received a car the Service Book as well as the spare key was not issued to me. When I ask Gerald he indicated that its fine he will organise everything and will follow up with the previous Client for the Service Book and Spare Key. Every month I will follow up regarding my requests. For the bumper he said all parts are ordered it takes time to be delivered. Scratches he is ignoring that. Last year December I had to ask if my car needs a service since it has just reached 60000 KM. Verbally he confirmed that my car was indeed serviced, few weeks later there was Service light showing that my car was due for service. I don't have a Service Book which is inconvenience for me ,Gerald is the person That means if Gerald can get another job or die I will be in trouble.I want all scratches removed and I want another spare key, I am so disappointed at this service I need Renault to intervene at all my requests