RENAULT IS PATHETIC AND THEIR NEW KWID

I bought a car (Kwid Dynamic) at Renault, 8 Moffat Drive in Ballito, tel. (032) ********** , on 15 August 2017 and had an accident the next day 16 August 2017 in the evening. I contacted the insurance and they took the car on the 18th of August 2017 for authorization and repairs. The car is with Lord Dent Panel Beaters, 45 Gillitts Road-Westmead, Pinetown, 3610. Tel. (031) **********

I have been waiting for my car since then. Today is day 67 without my car. It hurts because I'm paying for the car (R3106.75 monthly installment) and still going to pay R14500.00 to release the car once they done fixing it. That's a lot of money compared to the service I'm getting from them.

I have called the Lord Dent panel beaters a million times, trying to follow up but they keep telling me that there are no car parts, there's a backlog, this and that. Different story everyday. When I call Renault to ask about the car parts they either hang up on me or transfer my call to the next person, I end up not knowing what is happening or who to call for assistance.

I called their customer care on the 13th of this month seeking for assistance, they promised to get back to me last Friday but it never happened. I have complained on their surveys, Facebook, Instagram pages and even sent a complaint email to ********** , ********** and ********** but still no assistance.

I don't know what to do anymore???? I need the car for work. This thing has not only affected my work but myself "financially".

Please Help Me Get My Car Back ??