Renault is about sales NOT service

Renault has no customer care at all. My wife has a vehicle under warranty that we are still paying for which we have taken into the dealership because it developed a mechanical problem. We were informed we would not get it back in less than 4weeks and we are to figure ourselves out on how to get around. Renault SA' s customer service's promise to assist in this regard, as it is a delay in on their part in supplying the dealership with the parts necessary to get the car back on the road, have proved to be nothing but a joke as we tossed back and forth between them and the dealership. Living in Centurion and working South of Johannesburg as a data analyst requires the necessity of a vehicle as there are clients to see as well besides getting to the office. Purchasing a vehicle from Renault has been a regrettable experience and whoever does so does it at their own peril.