Renault in breach of warranty foor 3 years and refuses to help

<p>Due to the most insultingly atrocitious after sales service, I have not had a passenger side sunvisor for all.osy the entire time ive owned this pathetic excuse for a car, and nooooo one has bothered to help. Multiple people have said (especially on punlicensed social media) that "someone will contact act me and sort me out". All lip service.</p> <p>Renault has been in breach of their wrranty agreement for 3 years now, in that they have not replaced a faulty part with a fixed one in 3 years, despite all my kicking, screaming, visting the Paarden Eiland service branch, and posting on social media. In fact to be veryclear, they [finally,] replaced the faulty part with another faulty part that broke immediately, and have done nothing to fix it since. I feel they are apathetic.</p> <p>Approximate Timeline of Issue:<br />1. Bought a brand new Renault Sandero in Gauteng in ~August 2013, from Renault Route 24 (it was a trade-in)/<br />2. ~6 months after purchase in February 2014, both sunvisors peeled off due to faulty plastic. This happened literally a few days before leaving for Cape Town permanently.<br />3. Once in Cape Town I reported the faults to the Renautl Tokai branch in March 2014, and made an order to replace the parts on warranty.<br />4. ~3 months later when I followed up, they did not even know about my order. They had a staff change and due to incompetence had not placed my order yet.<br />5. Unhappy, I went to the Paarden Eiland branch and placed the same order in warranty.<br />6. It took this branch over 1 year to bring my replacements!, which they finally did ~June 2015. But their incomptence meant that they only ordered only one new visor (the drivers side), when both were broken. I had quite obviously ordered both but their order sheet contained just the one order.<br />7. It took several more months, but in around October 2015 they finally brought me the passenger side visor.<br />8. However this reaplacement was itself faulty and popped out of it's socket only days after they had fitted it. I reported this immediately, but since then no action has been taken despite me calling it out at my last 2 anual services (end of 2015 and recently in ~Sept 2016). <br />9. At the cars annual service at the end of 2015 (about 1.5 years after they originally broke), I reminded them they still needed to fix the passengor side visor which they had replaced with a faulty one. After the service, I could see that all they had done was "bang it back in" probabluy with their hands, as it literally popped out immediatly once I received the car back from the service. Nothing I had done seemed to be getting traction and I felt Renautl was bascially calling my bluff thinking I would not pursue action over somethign as silly as a sunvisor.<br />10. Another year later I was at my ~October 2016 service, and this time they noticed "I had a broken visor". Clearly the staff has changed in the alst 3 years!! I said "of course I do it's been broken for 3 years now and you guys arent fixing it". They assured me they would order a new part and contact me soonest, but predictably I have not heard a word sionce and I bet anything that if I called (which Im hesitatnt to do becuase that route has been a dead end for 3 years now), I bet you anything they have not ordered the part.<br />11. It's now November 2016. This means I have owned the car for ~38 months, of which I have only had a functionaly passenger-sie sunvisor for ~5 of those months (in the beggining of ownership). Needless to say I cannot wait for the opportunity to trade this car in or sell it to move to another car brand, amd my trust in this brand has been destroyed. </p> <p> </p> <p>****** Renault. Future ownerst deserve to know to be wary of purchasing as they will never bothered helping you even for a sunvisor. Imagine if the engine broke! Disgusting pathetic and a disgrace. </p>