Renault = Horrible experience

Hi Renault,<br> <br> I've booked my vehicle in for it's first service but was denied a service covered under my 3yr/60 000 KM (extended) plan, because I am on 20500 KM.<br> <br> According to Renault Tygerberg Workshop, the service centre will only accept cars up to 20 000 KM. Note this contradicts the contact with Liquid Capital (I have a second complaint pending with the motor insurance ombudsman). <br> <br> By stating the above Renault has said that allowances are made, but one will not be made for me. This fact is of huge concern to me especially since it's my very first service! I have paid for a maintenance plan and I am only around 500 KMs over what she has stated.<br> <br> This is the first time I have contacted Renault since purchasing my car 12 months ago. I have had a very poor experience and I will not be buying nor recommending Renault, that is certain.<br> <br> What is Renault able to do for me?