Renault horrible customer service

It's horrible what Renault SA is doing to it's clients! One of my older aunts bought latest Duster at Renault westrand in October last year, on Tuesday they towed her car due to starter and ignition problems as she was leaving for work, car wasn't starting.

We contacted the dealer trying to find out what's happening since she's not having a car yet paying installment and they said the car will be fixed after 14 days due to ordering parts and the dealer said they don't have courtesy car for her, just like that Yet she's paying installment monthly. How is that possible yet there're so many sales guys driving cars daily.

According to what I know based on my experience, once your car is having a factor fault and will be kept for more than 24 hours they provide toj with a courtesy car, but with Renault SA you're fooling yourself. My younger aunt fetched her brand new STEPWAY few hours back, I was there too and already I'm having major worries that if ever there's a fault with her car they'll take it for weeks and she won't drive even the entry level car from the dealer, my mother recommend her to that dealer, to Renault and I feel like she made a huge mistake.

We spoke to dealer principal and workshop manager but nothing except waiting for Renault SA's respond for rental car in 5 days. With other dealers they give you a car same day with no hesitation, one of the salesman's car so that the customer will be happy. It's so disappointing what Renault is doing because my aunt needs a car, she's working and she can't use public transport at all, 5 day is too much, she needs the car so bad, she paying for it anyway!