Renault Horrible Customer Service

I regret the day I bought a Renault car. My Renault Captur was being towed for an automatic gearbox breakdown for the second time in 3 weeks.

The customer service I got not only from the Vanderbijlpark branch but also the customer care is subpar. Even though it is a warranty issue they refused to assist with a curtesy car as I have no spare car PLUS they left me stranded on the side of the road and only towed the car because I was less than 100km from home.

This is no way to treat a paying customer. And I am certain that other dealerships and car manufacturers treat their customers better. After they fix my car they must buy it back because I will not stand for such service.

At the very least respond to my call requests.