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shaun G

1 reviews | Active since Jan 2020

27 Jan 2020, 14:15

Renault fourways worst dealership to deal with

Hello to anyone that wants to buy a Renault , do not buy from Renault fourways they have the worst attitude towards there customers. Here is the story , I booked my car in that I bought from them second hand and it is a Renault Capture 2016 model. I booked in the car as parts of the car was falling apart due to inferior build material eg plastic trim falling off the nobs , electric windows hitting the door frames , radio not working etc. After I booked my car in they dropped me off at work to sort out the issues. only to be called by the service manager to be told that my car is ready for collection and I will have to arrange my own lift back to fetch my car????? I indicated that would be impossible as they dropped me off and I wasn't told that they wouldn't fetch me. The service manager then became aggressive and indicated his lady told me when I booked the car in , I indicated please go on your voice recorder as I was not told as I would have made an arrangement to get my car. I indicated that he can not say if she did or didn't tell me as he was not there , this is when he became rude and aggressive. I indicated that I will be speaking to his branch manager as this is shocking , you purchase a car from a dealership and then be treated like this. I would recommend anyone to not PURCHASE a Renault from Renault fourways as they only there to make a sell and forget about their customer. Such poor customer service.

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