Renault Fourways - *********** or what??

I purchased a demo Renault Sandero Stepway at Renault Fourways end of May 2018. The car had to be taken in for body repairs. I was loaned another car in the meantime, so I had to sign the contract before I could take possession of the loan car - fair enough.

The copy of the contract was emailed to me. On perusal of the contract I noticed that I was billed additional charges (Maintenance plan - R12,380.03 + Renew Tech - R3,495.00) which I had not requested.

I requested that the two services be cancelled before I took possession of the car, I was then advised MFC will not be able to amend the contract but that a cancellation request will be sent to them to have the two services cancelled and the prepaid amounts refunded back to the MFC account, which would then automatically reduce the installment.

Two month later and after a number of follow-ups the services were still not cancelled and the money was not paid to the MFC account. Upon follow-up, I was sent two cancelation requests for each of the above mentioned services.

A month later I was advised by an Ameer Khan from M-sure that the policy was cancelled and that an amount of R1,863.96 (Out of R3,495.00) was going to be refunded to MFC. To date I still wait for an explanation as to why the refunded amount was so low. Nobody has bothered to respond to my emails.

The maintenance plan is still not cancelled and not refunded.

I demand that a total of R14,011.07 be refunded to my MFC account. I'm paying interest on this amount built into my capital debt.

This is completely unacceptable.