Renault Fourways giving me the run aroud for a warranty claim.

I took my car for service in 19th December 2019 and was told that my car's timing belt and aircon needed to be replaced. The guy at the service department assured me that a warranty claim would be made and that I would receive a call in a few days to have these parts replaced. Fast track to now Feb 2019, the parts still haven't been replaced and everytime I call, I get told that no warranty claim has been captured on the system. Whoever I am speaking to will take my details down and promise to call back but nothing. I am also worried about that timing belt replacement because I have no idea if it is damaging other parts of the car. Driving around with a broken aircon is also a pain .

I am tired of the inconvinience Renault Fourways! Today I spoke to a guy called Neio. He seemed helpful and promising but it is the same attitude I got from the other guys I spoke to before who never bothered to call back.