Renault fourways :Cruel selfish service

My less than 2 years car just did not start. Had to jump start and took it to Renault fourways. They never phoned me to inform me of what's wrong. I had to keep asking people to pass by there and get an update for me. When I phoned to complain the lady Clarke Jade was just defending her self saying she thought the people will update me. But who works for Renault. Why must I struggle to get updates on a car that I'm paying myself. Ever since then she did not even wanna help me with loan car. Had to go hire a car for myself somewhere else. I pray for the day I get rid of anything from Renault and it will come. There's not even a point complaining there, they protect each other and never see anything wrong in them.