RENAULT FOURWAYS AND RENAULT SOUTH AFRICA BAD SERVICE

Hi there, I am extremely disappointed and angry with the vehicle that my son bought from Renault fourways this year. He bought a renault kiger turbo at the end of April 2024. He had issues from the beginning with the entire process of purchase from the sales rep to his number plates going missing and then found. 1. Upon driving the kiger after a few days he noticed that the engine heating gauge operates at almost hot capacity, and when he enquired regarding it he was told that that is acceptable. 2. After a few weeks the brakes started making a squeaking noise, and when he enquired he was advised that it was a build up of dust and sand. The squeaking noise continued and it got worse. So he started to persist with RENAULT FOURWAYS and nagged them, and when he didnt get a reply, he went there on a Saturday morning. He tried to speak to the Principle dealer who wasnt taking his calls, and he was.put onto a secondary person who said he no longer deals with the dealer principle, all his communication must come through him. When he took it in they took it to the Tyre place and he was told that there was 68-75% of brake pad available in the car. When he asked if that was right he was told that it is acceptable because the brake pads from the factory are not high quality. He was then advised to spray water onto the brakes to rid the brakes of dust. THIS IS ON A BRAND NEW CAR!. He called.and.messaged the contacts at Renault fourways after as well as I and for days we got radio silenced. My son has gone as far as consulting a lawyer and he was advised to go as far as he can to try and resolve the issue and if not successful they will.take it further. The car is currently at renault fourways from Friday 12 July at their workshop. On Friday we have sent a message to the principle dealer requesting a new car. Truth be told.my son DOES NOT want this car anymore. He wants his money back!!! Based on the installment that he is paying he has being let down terribly by the brand Renault!!!! The service and communication is bad. For the installment that he is paying he could have gone to Renault Fourways neighbor and bought a VW vehicle or an Audi!!!