Renault East Rand

The service at Renault East Rand is pathetic. A service center agent by the name of Esther could not find who my service plan was with and made me call Renault the Glen as to ascertain who my service plan was with, which was not a huge problem but how she went about it. This lady was extremely rude and arrogant and insistent that it was my responsibility as the owner of the car to get all the details to her and not Renault. She also insisted that each dealership is individual and is not representative of the brand Renault. This unfortunately has not been my first merry go-round with Renault, which started with the first Sales person at Renault the Glen. However the situation was recovered to an extent as I got a new Sales person to assist me in my purchase, however then the paperwork got messed up as my car was registered with different VIN. This was then rectified. Then it almost took an act of God to get copies of my paperwork for the car until I had to attempt getting the Manager involved. This kind of service should not be the norm in South Africa. We are like this due to our compliant nature as we take what we get and not demand what service we are due as paying customers.