RENAULT did NOT ASSIST me AT ALL

I called Renault South Africa on Sunday afternoon, I even interacted with a Rayen online for assistance or support since none of their lines or the 086 number for Renault Assistance was NOT going through, at a time when I desperately and urgently needed their assistance or rather Road Assistance via Renault.

I ended up calling my NOT so helpful insurance. But this is NOT about them, I honestly feel that Rayen tries his level best to assist but sometimes, actually most times responds in such a way that sounds and makes one feel like "why did I even bother going online to seek assistance". Well, thats how I have felt everytime I engaged with Rayen.

My other issue is with the Renault service at Witbank, Eastvaal to be precise. Please note that I paid for the gassing or radiator cap, since Sasol or one of their petrol attendant's put my life at risk by NOT placing back the cap or did not tighten it. But my issue is that I paid R1000+ (I have the POP) for the gassing cap and 2x antifreeze which at not point was communicated to me upon arrival.

There is NO report as to how the was inspected. However, they decided to contact the towing guy, instead of me to come and collect the parts.

I need an email or report from the Eastvaal stating exactly what was collected by the towing guy and what happened afterwards, because I paid for parts which I do not even know if OMG I am just so MAD at how some of these guys handle things.