Renault Centurion - Complaint and Disappointment - Unfairness

Dear HelloPeter,

I am lodging a formal complaint against Renault Centurion regarding a declined warranty claim for my Renault Kiger 2025 model, purchased in January 2025.

I submitted a claim for a defect involving the seat, which Renault Centurion assessed and subsequently declined, stating that the damage was self-inflicted. This conclusion is both inaccurate and unfair. I, along with others, have clear photographic evidence and supporting documentation that proves the damage was not caused by misuse or negligence.

Despite presenting this proof, Renault Centurion has refused to reconsider the claim or provide a reasonable explanation. This lack of accountability and disregard for customer support is deeply disappointing, especially for a brand-new vehicle still under warranty.

I am requesting that Renault reopens the claim, conducts a fair reassessment, and honors the warranty terms. I am also sharing this experience to warn other potential customers about the poor after-sales service and lack of support.

Thank you for your attention to this matter.

Kind regards, Kashmira Jugoo