Renault bad service costing me money

<p>Last month I tried calling Renault Roodepoort on Ontdekkers road to find out when my wife's car is due for a service. They put me through to a lady who asked for the vin number and then the phone died. I phoned for the a second time and gave her the vin number and then their phone died again. I then called for a third time and the phone died while they were putting me through. I then decided to go through when I had the time and when I got there today they told me that I have to pay cash for the service because it had to go in by 7 May. This lady had my VIN number but never thought to call me and warn me that I only had a week left. Service means nothing anymore I guess and now you can squeeze extra money out of us for something you owe us. Pathetic.</p>