Renault assist did not assist in the end. Only cost us money and inconvenience!

Our Renault RS (Still under valid warranty) motor vehicle broke down in the Kruger park at 9:00am on the 4th March 2018. We called Renault assist and they arranged a Tow Truck Flat Bed to take the vehicle to the closest Renault Dealership (in Polokwane). They promised us that the truck would come at 14:00 on the same day 4 March 2018. However, the tow truck never arrived as promised and we were stuck in the Kruger Park for one additional day due to Renault.

Thinking our Renault RS would be towed to Polokwane on 4 March, we also proceeded with booking accommodation for that Sunday night. However, when the tow truck did not pitch on Sunday, we had to forfeit (lose) our accommodation in Polokwane at our cost.

We also had to book an additional nights accommodation in the Kruger Park, because Renault assist dropped us, and we had to pay for this as well. Because I was now stuck in the Kruger park on Monday morning 5th March 2018, I missed my pre booked Kulula Business Flight to Cape Town at 7:55am.

Eventually, we paid the AA membership fee who then efficiently towed our Renault RS to the Renault Polokwane dealership.

In Total, we are out of pocket of R6 500.00 which includes car hire while our warranty car is in the workshop in Polokwane.

To drive up and collect our car, will cost another R 1500.00.

No thanks to Renault for a situation handled poorly costing their customer a lot of money. We have bought two new cars from you, but one notes that doesn't count for much these days.