CE
Cindy E

1 reviews | Active since May 2016

31 May 2016, 06:45

Regret buying 2016 Renault Clio 4 Blaze

<p>I regret the day I walked into a Renault Dealership. I have received a car of inferior quality I have no peace of mind I am not satisfied as per Renaults 110% Commitment Promise !!</p> <p>After collecting a brand new Renault Clio 4 Blaze and having it for 1 day the car was booked in for repairs. After an entire day without a car I was notified to collect the car as it done only to be told the part is not available. I submitted a request to the dealer to cancel the deal and take back their car which is not up to the Quality or Value they promise but they refuse. I sent emails to Customer Service to date no response. I have gone to the dealership and appealed to them to cancel the deal on goodwill to no avail. The car had to go back booked in for 2 days again to replace the part and fix the Smash and Grab Tint that was not up to standard either. I had to follow up on the progress no Service Advisor Calls as per their 110% Commitment promise. I have informed Renault that the steering wheel seems to be out of balance but have had no response yet. I have been at the workshop and the dealer more than driving what is supposed to be a brand new car.. </p>

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