Reckless Driving of Customer Vehicle

<p>I took the vehicle into the Renault Northcliff branch on Beyers Naude drive a few weeks ago for them to fix the left front door as the alignment was out. They have instructed me to rather return with the vehicle in January 2017 as it would need to go to a panelbeater for assessment and quote because they do not have the proper machinery to fix the problem.</p> <p> </p> <p>I returned with the vehicle yesterday - 16/01/2017 for them to take the vehicle to the panelbeater. I dropped off the vehicle at the branch at 7:05am were I waited for a lift to work.</p> <p> </p> <p>The vehicle was taken to the panelbeater, which is situated in Zandspruit, at 10:13am and arrived at the panelbeater at 10:31. In the 9.7km distance the car has travelled, the driver drove at a speed of 106km per hour. This was NOT on the highway but in town. Furthermore, the driver also took a detour of abour 10km with the road that was taken - why did the driver not go down Beyers Naude drive?</p> <p> </p> <p>The car left the panelbeater at 10:37 - which means that the car was at the panelbeater for the quote for 6 minutes. The car arrived back at the branch at 10:51. We received a call from the branch yesterday at about 2pm. They advised me that the quotation needs to be sent to head office for approval and that I should fetch the car, they would contact me as soon as approval was received.</p> <p> </p> <p>My question/ complaint is this:</p> <p> </p> <p>1) Who was the driver of the vehicle?</p> <p>2) Why was he driving so reckless with a vehicle that does not belong to him?</p> <p>3) Why was there a detour?</p> <p>4) Why were we not contacted to fetch the vehicle as soon as it came back to the branch?</p> <p>5) Why did it have to spend a whole day at the branch when it was only required to be present for 10 minutes?</p> <p>6) Should there be a traffic offence due to the driver's recklessness, who would be liable for it?</p> <p> </p> <p>I need answers to the questions above because I don't think they understand the implications of their actions. We pay for this car - a brand new car! It does not belong to the driver. Who gave him the right to drive so recklessly and irresponsibly with my vehicle?! What would happen if the vehicle got damaged?</p> <p> </p> <p>They need to realise that people have tracking units on their vehicles nowadays.</p>