****py Service Renault Roodepoort

Honestly I have never had any issues at Renault Bryanston,their service is always a smooth sailer and appreciate it however this whole weekend I have had a bad experience from the Renault SA call centre and the Renault dealer on Ontdekkers Road (Roodepoort. I drive a Renault Clio rs edc cup 2015 model. My car was flashing the following then it came to a standstill and couldn’t drive it so I needed a towing truck hence the call to the emergency call centre ( Check auto gear box and anti pollution system). The response from the call centre “ we are unable to assist you as ur vehicle is out of warranty it was registered on 29 Sep 2014” and I ask how when my vehicle is a 2015 model and the gentleman said he doesn’t know that’s what the system says and therefore they can’t help. Fine cool and I arrange for my car to be towed in my own personal capacity to the closest Renault which is the Renault Roodepoort on ontdekkers road...I am currently being assisted by a gentleman called Simon. He called me to let me with the following feedback “ your battery is the problem hence the gear box and anti pollution system were damaged your quote is 4K”. My response:Okay thanks Simon send the quote and detailed diagnostic report to Insure Africa. His response: we don’t have a relationship with those people you must call them and tell them this is the quote.” Firstly I had the same issue last year November where the auto gearbox just went dead and Renault bryanston was able to assist and fix the vehicle without any hassles and now why is it so hard for this dealer to fix this as it’s a 2nd occurrence of the same error. Secondly I don’t understand how a dealer is unable to provide a detailed report as to what caused this mechanical issue,Simon said they don’t do that they only provide invoices which I don’t believe at all. Thirdly how is it that he can tell me that the battery is the issue but can’t explained what happened and why the auto gear box is still giving me issues and what caused the anti pollution system to fail. And now due to this inconvenience insure Africa is unable to pay because Renault is unable to provide the root cause and they are omitting the fact the when the car got there the issue was the auto gear box and anti pollution system. I refuse to believe that my b3 has issues as it would have been picked up in my last service. This is the very same reason why I stopped taking my vehicle to Renault Roodepoort for a service in the first place!!!!