Prejudiced treatment, terrible service.

<p>Below is a review from my father inlaw, we booked the vehicle in on Tuesday the 10th jan for an inspection on the 12th Jan, we did not recieve a call from them regarding the inspection, I called in at 16:30 to follow up only to be told by reception that our vehicle was not on the schedule, when I finally spoke to the service department I got the excuse that they were busy and could only get to it later. I requested that they call me back first thing in the morning and again I had to call back to find out about our vehicle.<br />Following this my Mother inlaw called to see what was going on, she was treated disrespectfully, by a rude and arrogant individual in the service department, when she asked about the courtesy vehicle renault offers for customers (as she bought the car) they told her that since we had purchased the South African produced model (meaning the "cheaper" and apparently easy to get parts for, as well as the lower model) they WOULD NOT provide or even discuss this yet they stated had our vehicle been one of their French made models, the courtesy vehicle option would have been offered.</p> <p>As a Renault owner I am shocked by the after sales service on the SANDERO I bought for my daughter, I was assured when we got the vehicle that because it is local there are no service or parts issues only to wait 3 days (almost 4 days as even though it was dropped off on Tuesday 10 Jan 2017 it was only checked today, 13 Jan 2017 after we questioned why it hadn't been checked yet even though it was scheduled to be) to get it checked and get told it will take another week to source the part to do the repairs ....... and get told if you are not happy go hire or borrow a car as its not our problem and we have plenty of customers in the same situation. Really is this the picture you guys wish to portray ???? In the meantime what do they do about work ..... It will be nearly 2 weeks without a car, oh yes to top it off, if it was not the locally made one they could offer a courtesy vehicle ............ meaning our business is worth nothing to them. This is customer service at its worst!!!!!</p>