TM
Thando M

1 reviews | Active since Jul 2012

02 Oct 2018, 19:16

Poor service- no service book after 7 months of purchase

I bought a KWID from Renault Brits in March 2018. When collecting the car I was not given the service book as they told me that they don’t have it and the manager Rudolf will drop it off at my house since he lives not far from my place which is Midrand.

The car had issues and I was advised to take it to the nearest dealer which I did in woodmead and they fix the issue without the service book. My car is now on 12 727KM and i will have to take it in for service.

The question I have is will any Renault service my car without a service book? Should I want to sell the car normally dealers needs the service book. I don’t know who or what to do anymore. Customer service said I can send an email to Brett & Lebo as they will assist me however no response from them. All I need is the service book then i want nothing to do with Renault as they don’t treat their customers fairly

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