Poor service , ****mers

I received very poor service at Renault BB Hatfield. These people are ****mers who exploit vulnerable customers.

I took my car in for a repair because there was water leaking underneath, and on that day I met the manager Deon, who received my car and took my number. After several days of no contact, I decided to call in to see if they had diagnosed the car so that I could arrange payment. Jaco, my service consultant, stated that he had been attempting to contact me and requested my phone numbers, which I provided. After a few minutes, I received a quote of R7780.74 for coolant, water outlet, and thermostat, which I paid immediately. The day I took my car there, another guy who works at the dealership said, "Why do not I just trade it in?" I said, "No, I am almost done paying and I can settle it anytime," and he insisted that I could still do that and they could give me another, but I refused, saying I am looking at buying a second one.

After a week, the dealer's service consultant informed me that they needed to replace a water pipe between the water box and the turbo for $3720, which I paid. However, two days later, they advised me to trade in instead.

I am extremely disappointed with this group because their primary goal is not to assist us clients, but rather to ***** from us. There is no good customer service in that place, and between me and every person who has been victimized by Renault Bb Hatfield I do not want anything to do with Renault vehicles.Even today The services Manager Deon said if it was Him He will trade it off