Poor Service From Renault Paarl, RSA

Hi,

I have been content with my Renault Sandero StepWay and excellent service to date. It is this type of service that had me inquire and strongly consider an upgrade to the new Renault Koleos.

My warranty will end on 9th December 2019 and I am appalled by the recent service I have received from Renault Paarl, South Africa. My last service was done in 2nd August 2019 and we decided to submit a warranty claim for my ignition. I could not insert the key or the key would jam in the ignition barrel.

To my dismay, I have not received any feedback from Renault Paarl on my claim after having to call them on numerous occasions. It has been three months since the warranty claim of which I have reminded them of yesterday the 19th November 2019. Not only am I extremely dissatisfied with the service, I am also concerned what the outcome would be once my warranty expires and the ignition barrel isn't resolved yet.

I am also discouraged in purchasing another Renault.

Regards, Hyrin Ringquest