sM
sbongiseni M

1 reviews | Active since Mar 2018

04 Apr 2018, 07:35

Poor Service at Renault South Africa Cape Town Tygervalley

I write this email in disgust and disappointment on Renault South Africa Tygervalley. It was on the 14th February 2018 when I officially made a decision to go with the deal I was offered by Renault in Tygervalley Cape Town after so many disruptions, nagging and constant calling from the dealer and sales manager by forcing in actual fact looking me into purchasing the vehicle. I had agreed on the 14th and collected the car on the 15th we went through all the documents as well as meeting the sales manager Minette. I only had the car for about a week and it started giving me issues. Where it just switches off and the steering wheel becomes stiff causing me to stand in the middle of nowhere and wait for the car to "recover" I reported this to my dealer and he seemed uninterested and didn't take note of me and what I was saying at all. Up until I had to take the car myself and take it back to the dealer, when I arrived there I was assisted by someone else called Warren when Anthon my original dealer who was desperate at some point after the sale didn't take note of me. I took pictures of all the warning lights I had on my car when ever the incident would occur. Warren then gave me details of the Principle Dealer Eugene who didn't care enough to call and ask, I had to with my petrol take my car to the Renault Workshop in stikland where the technician said to me there was a problem with the battery and brake fluid was low. I failed to understand this as this was supposed to be a brand new car already giving me problems. I logged a complaint when a very rude Manager called me on Friday stating that she will send a driver to me to pick up the vehicle and give me a courtesy car while they check my vehicle I advised her I actually don't want the vehicle because it would be the second time I am taking it to the workshop she told me abundantly that , that's not how it works that is why a car is on warranty. Never mind about my frustration and fear of being a woman driving a car with safety issues. They came to my place without a courtesy car like promised on the 27March 2018 and gave me a hard time. She then sent a driver back with the courtesy car after I had to fight with them. I called her regarding my vehicle she told me they found nothing wrong instead had my vehicle reset, I told her and even wrote all the problems I am encountering she didn't notice instead she was rude. The driver came to my work place with the vehicle my boot messed up and petrol gage still not moving. No invoice on what had been checked on my vehicle. I called Dee the lady who is full of lies and disrespect to find out where is my list, she was rude and dropped me with the phone.

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