Poor service at Renault South Africa

I bought my vehicle at the beginning of 2017. I submitted my vehicle for repairs regarding a damaged exhaust system. I submitted it under warranty cover, however my claim was repudiated because it was only covered for 3 years. This did not sit well with me, I consulted my warranty book. The stated that things that are covered for 3 years are radio, navigation, entertainment, telephone connectivity systems, speakers and associated components.

We tried to contact Renault SA but it was difficult get hold of them. They eventually contacted me, I explain my issue to the agent, Lucy. I explained to her that in terms of the warranty book, they stated things that are covered up to 3 years and the exhaust system was not one of them, I then requested her to explain to me in which section/ clause that is applicable to the exclusion. She was rude to me advising me to lay a complaint. I informed her at this point I am not laying any complaint want to be informed about this exclusion, then i requested to speak to her superior and she said they were in a meeting, or you can lay a complaint.

My husband wanted to speak to the agent and I informed her that I will pass my phone to my husband bt the agent dropped the call.

I am utterly disgusted with service I received at Renault SA, that I have a problem but their agent provided me with poor service. To make make matters worse she did not even explain the procedure to follow when one wants to lay a complaint