POOR SERVICE AT RENAULT IN MOBENI

On 28 October 2022 I bought a vehicle, Renault Kiger at Renault in Mobeni. My sales lady was Bronwyn. When the vehicle was handed to me, I was not given a spare key, I was told by my sales lady that it was kissing in the boxes in the office and they were moving to new offices across the road. She promised to look for it and contact me. Ive been in touch with her since last year looking for the key but she kept on promising to look for it. Now it's almost a year, but I have not received a key for my car. Last month or beginning of this month I decided to contact the Renault office in Mobeni since Bronwyn was ignoring my calls. I spoke to Trevor who promised to follow up on the matter since Bronwyn had moved to another place and no longer with them. He told that I might pay for the spare key since it's an old matter. I told him how come should I pay for something I have not received. It was not my fault that they lost the key, it was the fault of Renault. I was told to take the picture of the key by Trevor but nothing has been done up to date. I hope Renault will intervene as soon as possible.

Regards Nqobile Gwala