poor service and workmanship

poor service, i had purchased a 2018 Renault Captur in April 2018. upon viewing the vehicle i had noticed damages to the front bumper, and had brought it to the attention of the dealership. As this was the dealership whom had damaged the vehicle. i was advised that it will be repaired. today the 25/07/2018, i took my vehicle into the service centre almost 4 months after taking delivery to have the bumper repaired. i get in and was advised bookings are open up to 8am, however i had recieved an sms stating opened from 7am to 9am. i was then told that the vehicle will not be ready i will have to leave it overnight. i spoke to the service manager Richard, and he then advised me that he will have the car ready within the day. i leave Renault to get to work. i call Richard around 2pm to ask him if he has the part or if i should pick up the car as i need to get home. he has then advised me he will check and call me back asap. i then email the sales manager to assist with follow up, (Deborah) she escalates it to the service department. not more than 10 minutes later i recieve a call advising that they have the wrong part and my car is not repaired. i have then to take an UBER to collect my vehicle and then take it back this Friday.

is this the service i am expected to recieve from Renault? are all my fellow Renault owners recieving this amazing service ?

please provide me urgent feedback and i wish to be reimbursed for my UBEr costs.