POOR SERVICE AND POOR CUSTOMER CARE - RENAULT SOUTH AFRICA AND Bidvest McCarthy Renault Germiston

I own a Renault traffic. this vehicle was purchased from Bidvest McCarthy Renault Germiston last year.

the vehicle was pre-owned, and had about 14000km on the clock.

I purchased the vehicle with a service and maintenance plan for the next 7 years.

in April 2020 my vehicle stopped functioning altogether. on the 5th of May I got Renault Germiston to come and collect my vehicle to go for service (this process was incredibly difficult and they made me run from pillar to post- but this is not the issue at hand).

after the vehicle reached Renault Germiston, the dealership where I purchased the vehicle from, I have had some serious issues:

they did not contact me to update me on the vehicle- its been 6 week since the vehicle got there.

I had to go into the dealership physically, and call weekly to try get updates - the communication from their end is terrible.

eventually I was informed that my vehicle had an issue with the on board computer system. Renault Germiston needed parts from Renault south Africa. it's been 6 full weeks and we have not received these parts!!!

I also requested for a courtesy vehicle from Renault Germiston, they promised to call me back and assist me. i'm still waiting for that call. my business is completely dependent on having this panel van do my deliveries. I have been begging Renault Germiston for that vehicle but they have lame excuses every time I request for a courtesy vehicle.

the service manager is well mannered but there is no customer care. they simply do not care to call me, sort my vehicle out or help me with a courtesy car... 6 weeks!!!

my turn around time to my customers has dropped and subsequently affects my business. I blame this squarely on McCarthy Renault Germiston and Renault south Africa.

I'm completely unimpressed by Renault!