Poor service and ordering wrong part

Hello,<br> <br> My car key got ****** and I am struggling to get the correct key from Renault Tygerberg.<br> <br> They've ordered an ignition switch and a key that is exactly the same as my spare key, which doesn't have a remote for my alarm and central locking. And they seem not to have any answers for me. <br> <br> I spoke to the Paarden Eiland branch and they told me that you should've only ordered a key for my Renault Clio and not an ignition switch and then they will just code the key for my car. <br> <br> I also contacted Renault in Worcester to ask them what the procedure is for a ****** key and if an ignition switch is necessary, the also told me no only a new key is needed. They told me the same procedure as Paarden Eiland and said there is no need for a new ignition switch.<br> <br> The Paarden Eiland branch ordered the correct key for my car, but now i have to wait another 3 weeks. I've returned the wrong part to Renault Tygerberg almost a week a go and I am still waiting on them to pay back the money for this wrong part.<br> <br> I am not at all impress with my Renault experience!! And I most certainly won't buy a Renault ever again.