POOR SERVICE AND DISGRACEFUL

It looks like Renault only respond to customers' queries and complaints when you put it on social media. I'm still waiting on Brett to contact me regarding my complaint, case number 4-***5. The car has been at the Table View branch since Monday, 4th for a scheduled service. Your Paarden Island branch worked on the gearbox in January 2020 and now Renault and the extended warranty policy does not want to honour the policies. The gearbox should still be under guarantee/warranty from the original sale, not to mention from the time Renault has worked on it in January 2020. In the meantime we must spend money on hiring a car while you take your sweet time "looking" at my complaint.

On top of that I must still pay R2600 for putting together a faulty parts. WHAT A DISGRACE!