Poor service and bad attitude

I'd like to express my disgust at the Renault Gateway (Umhlanga).<br> <br> 1. They scratched my car while in their care, but did not even repair it.<br> 2. I sent the car for replacement of the brakes but I was not done on TWO occasions, I sent the car twice and it sat with them for 2 days which caused me to use a car that had defective breaks.<br> 3. I complained about the quick wearing out of their brakes. When I asked to see the brakes that were worn out they were not given to me, just to ascertain myself that they are indeed worn out.<br> 4. I also complained about the batter of the car, it stopped functioning after 13 months and this was a brand new car and the battery was not given to me still to ascertain my self that the battery had gone flat. So, how will I ever be so sure that the battery was dsyfunctional or they just want to make cash out of me?<br> <br> To make matters worse, I reported all these issues to their Dealer Principal - Trevor Munsamy, he has not responded to any of my queries. He even missed the appountment I made with him for the 09/02/2015 and did not even apologise.<br> <br> He is the most unprofessional, insensitive and arrogant manager I have ever dealt with. Please assist.