Poor service

I always bring my car to your workshop in fourways from service to bring and replace parts, because if the good customer service I was getting then.

Last week on Monday I phoned in to request my car for the workshop, because I bought timing belt at the same work shop and wanted to be replaced it there. The lady who I was speaking to over the phone promised to get back to me after an hour.

I waited the whole day of which she never did that. I phone in on Thursday and she pretended that we haven't spoken, to cut story short she managed to book it. I could hear from the background she was chit chatting with colleagues and laughing, which I found it unprofessional.

On Friday I went to drop off my car the same lady came back to me to inform me about the car, I then told her to give me 30 minutes so I can digest the price.

I came back around 11am trying to phone her. I was told that she's on lunch. I then phone after an hour she wasn't around in the office I i tried to phone again around 1 that's when she told me that It will take plus minus 7-8 hours for the car to be fixed and she asked if she can proceed i then realised that the car will be fixed by Tuesday, i refused since I brought in the car by 7:30am and It should have been fixed same day.

I took the matter forward to Mr Chris who promised to me that someone by Tuesday will come and pick up my car by my work place.

I waited till today I went into his office, he never shown any remorse and having liver to tell straight into my face that he has forgotten got reminded by someone who wanted to change same part.

I felt like I'm being treated like they are doing me a favor, while I pay for full parts.

Regards BNkuna ***