Poor Service

<p>On the 20th June 2016 we purchased car parts at one of your dealers Automall Renault in East London. The parts are still in their packages still have the invoice for them and never used. I phoned Renualt head office and asked about their return policy and was told only the handling fee will be deducted if ever we want to return back. I then phoned Automall branch and asked for their manager and was told he is off for the whole week I must wait for him to come back because they cannot return the parts the manager must make that decision. Now the manager is back and explained to him that I no longer need these parts I want to return the parts I bought he is refusing to take the parts and I must write something for him or bring a letter for him stating why I no longer need these parts so to be his proof to explain to his bosses why these parts are back. On top of that he asked me why I took long to return the parts and told they would have been return if he was at work that whole week he was off and asking me who is going to buy the parts now when I return them. They talk so nice when they want you to buy parts from them but when I was asking to return the parts the manager was rude and harsh to me, he didn't want to listen to me. </p>